Post by play on Dec 7, 2012 14:15:45 GMT
Duty Manager at InterContinental Hotel Group Lagos
Opening in 2013, InterContinental Lagos will be located on Victoria Island, the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for business and diplomatic travelers. Built on an elevated terrain overlooking Lagos port and the city below, the 19 storey hotel will offer uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos comprises of 358 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests will have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar will be the perfect setting for casual meetings over coffee or drinks. InterContinental Lagos will also offer exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout area.
Job Title: Duty Manager
Location: Lagos
Job Description
As Duty Manager, you will be in charge ofpertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel.
In addition, you will respond to guest needs and resolves any issues that may arise; supervise, direct and support Reception, Concierge, Guest Relations and Reservations teams during peak periods,
Assist Guest Relations in greeting, rooming, and sending off VIP guests,
Conduct daily departmental briefings and provides input for regular Front Office meetings.
You will also checkbilling instructions and monitors guest credit.
Analyses and approves discounts and rebates, analyse the rate variance report to ensure rooms revenue control, take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests.
In return we will give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we will give you the room to be yourself.
Job Requirements and Qualifications
Degree from a reputable institution in Social Sciences/ Arts or its equivalent
Previous Supervisory/Management Experience
Previous experience with dealing and resolving guest queries.
Market knowledge and trends are key to this position.
Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
Able to turn vision into action
Highly visible and hands on in operation
High level of English language skills both written and verbal.
Previous IHG experience preferred but not mandatory.
Application DEADLINE: 31st December 2012
Method of Application:
Interested and qualified candidates should:
Click here to apply online
Opening in 2013, InterContinental Lagos will be located on Victoria Island, the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for business and diplomatic travelers. Built on an elevated terrain overlooking Lagos port and the city below, the 19 storey hotel will offer uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos comprises of 358 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests will have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar will be the perfect setting for casual meetings over coffee or drinks. InterContinental Lagos will also offer exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout area.
Job Title: Duty Manager
Location: Lagos
Job Description
As Duty Manager, you will be in charge ofpertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel.
In addition, you will respond to guest needs and resolves any issues that may arise; supervise, direct and support Reception, Concierge, Guest Relations and Reservations teams during peak periods,
Assist Guest Relations in greeting, rooming, and sending off VIP guests,
Conduct daily departmental briefings and provides input for regular Front Office meetings.
You will also checkbilling instructions and monitors guest credit.
Analyses and approves discounts and rebates, analyse the rate variance report to ensure rooms revenue control, take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests.
In return we will give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we will give you the room to be yourself.
Job Requirements and Qualifications
Degree from a reputable institution in Social Sciences/ Arts or its equivalent
Previous Supervisory/Management Experience
Previous experience with dealing and resolving guest queries.
Market knowledge and trends are key to this position.
Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
Able to turn vision into action
Highly visible and hands on in operation
High level of English language skills both written and verbal.
Previous IHG experience preferred but not mandatory.
Application DEADLINE: 31st December 2012
Method of Application:
Interested and qualified candidates should:
Click here to apply online
